Refunds Policy

Novacom Solutions LTD Refund Policy

At Novacom Solutions Ltd, we are committed to delivering high-quality services to our customers. If you are not completely satisfied with our services, we offer the following refund policy:

1. Hosting Services

• Hosting services are eligible for a full refund within 30 days of purchase.
• After the 30-day period, refunds will not be issued.

2. SOC Services

• SOC services are eligible for a full refund within 14 days of purchase.
• Refunds will not be issued after the 14-day period.

3. CCTV Installation and Maintenance

• CCTV installation and maintenance work is non-refundable.
• If there are issues with the installation or service, we will work diligently to provide a rectification to ensure the system operates as expected.

4. General Terms

• Refunds will only be processed for services that meet the above criteria and upon submission of proof of purchase.
• Refunds will not be granted for delays or issues caused by customer action, inaction, or third-party providers outside of Novacom Solutions Ltd’s control.

5. How to Request a Refund

• To request a refund, please contact our customer service team at [email protected] with your order details and reason for the request.
• Refunds will be processed within 10 working days of approval.

6. Changes to the Refund Policy

• Novacom Solutions Ltd reserves the right to amend this refund policy at any time. Changes will be updated on our website and communicated to existing customers where applicable.

If you have any questions or concerns regarding our refund policy, please contact us [email protected] We are here to help!